Development of a teleservice system for RP service bureaus

Purpose - This paper aims to describe a teleservice system which can aid effectively the full implementation of a networked service for rapid prototyping (RP) service bureaus. Design/methodology/approach - The overall architecture and detailed functional modules of the system are presented. The key technologies for developing the teleservice system which involve the deploying of the running platform, determining the system model, choosing a server-side language, constructing a development platform as well as designing the database and application, are discussed in detail. A case study is given to demonstrate the use of the teleservice system. This system has been developed and employed in the Northwest Productivity Promotion Center in China. Findings - The system, which includes the technology information platform, e-commerce platform, and manufacturing service platform, provides a collaborative production environment for customers and service bureaus to implement networked service and manufacturing for RP, enhances the availability of rapid prototyping and manufacturing facilities and can improve the rapid product development of small- and medium-sized enterprises. Practical implications - The practical results from the engineering application indicate that both service bureaus and clients can benefit greatly from the teleservice system. Originality/value - Provides information on the implementation of a networked service for RP service bureaus.