TY - JOUR
T1 - What drives trust transfer from web to mobile payment services? The dual effects of perceived entitativity
AU - Gong, Xiang
AU - Zhang, Kem Z.K.
AU - Chen, Chongyang
AU - Cheung, Christy M.K.
AU - Lee, Matthew K.O.
N1 - Publisher Copyright:
© 2019 Elsevier B.V.
PY - 2020/11
Y1 - 2020/11
N2 - Drawing from trust transfer theory, this study investigates cognitive trust and emotional trust transfer from web payment (WP) to mobile payment (MP) services with the emphasis on the effect of web–mobile payment relationship, namely, perceived entitativity. By conducting an online survey (n = 491), our study shows two key findings. First, cognitive trust and emotional trust can be transferred from WP to MP services, which, in turn, formulate intention to use MP services. Second, perceived entitativity not only increases cognitive trust and emotional trust in MP, but also enhances the transfer of cognitive trust and emotional trust from WP to MP services.
AB - Drawing from trust transfer theory, this study investigates cognitive trust and emotional trust transfer from web payment (WP) to mobile payment (MP) services with the emphasis on the effect of web–mobile payment relationship, namely, perceived entitativity. By conducting an online survey (n = 491), our study shows two key findings. First, cognitive trust and emotional trust can be transferred from WP to MP services, which, in turn, formulate intention to use MP services. Second, perceived entitativity not only increases cognitive trust and emotional trust in MP, but also enhances the transfer of cognitive trust and emotional trust from WP to MP services.
KW - Mobile commerce
KW - Mobile payment
KW - Perceived entitativity
KW - Trust transfer theory
KW - Web–mobile payment transition
UR - https://www.scopus.com/pages/publications/85076981892
U2 - 10.1016/j.im.2019.103250
DO - 10.1016/j.im.2019.103250
M3 - 文章
AN - SCOPUS:85076981892
SN - 0378-7206
VL - 57
JO - Information and Management
JF - Information and Management
IS - 7
M1 - 103250
ER -