Research on the design method of business-oriented component-based CRM system

He Jianmin; Fu Cheng; Yang Shanlin

doi:10.1109/WCICA.2008.4594227

Research on the design method of business-oriented component-based CRM system

He Jianmin
, Fu Cheng
, Yang Shanlin

Hefei University of Technology

Research output: Chapter in Book/Report/Conference proceeding › Conference contribution › peer-review

1 Scopus citations

Abstract

CRM under network environment now faces series of tough problems, such as investment protection of the legacy system, managing system complexity, and rapidly adapting to new changing etc. In this article, we first construct the component repository of the system in a top down classified and layered manner from business, function to transaction under the lead of software engineering and the idea of component based software design, then we build up a network environment oriented CRM system according to the different use of the components so as to bring in high reusability to the business components and effectively improve system reliability and the efficiency of development.

Original language	English
Title of host publication	Proceedings of the 7th World Congress on Intelligent Control and Automation, WCICA'08
Publisher	Institute of Electrical and Electronics Engineers Inc.
Pages	8298-8302
Number of pages	5
ISBN (Print)	9781424421145
DOIs	https://doi.org/10.1109/WCICA.2008.4594227
State	Published - 2008
Externally published	Yes
Event	7th World Congress on Intelligent Control and Automation, WCICA'08 - Chongqing, China Duration: 25 Jun 2008 → 27 Jun 2008

Publication series

Name	Proceedings of the World Congress on Intelligent Control and Automation (WCICA)

Conference

Conference	7th World Congress on Intelligent Control and Automation, WCICA'08
Country/Territory	China
City	Chongqing
Period	25/06/08 → 27/06/08

Keywords

Business component delaminate
CRM
Component-based development
System development

Access to Document

10.1109/WCICA.2008.4594227

Cite this

Jianmin, H., Cheng, F., & Shanlin, Y. (2008). Research on the design method of business-oriented component-based CRM system. In Proceedings of the 7th World Congress on Intelligent Control and Automation, WCICA'08 (pp. 8298-8302). Article 4594227 (Proceedings of the World Congress on Intelligent Control and Automation (WCICA)). Institute of Electrical and Electronics Engineers Inc.. https://doi.org/10.1109/WCICA.2008.4594227

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title = "Research on the design method of business-oriented component-based CRM system",

abstract = "CRM under network environment now faces series of tough problems, such as investment protection of the legacy system, managing system complexity, and rapidly adapting to new changing etc. In this article, we first construct the component repository of the system in a top down classified and layered manner from business, function to transaction under the lead of software engineering and the idea of component based software design, then we build up a network environment oriented CRM system according to the different use of the components so as to bring in high reusability to the business components and effectively improve system reliability and the efficiency of development.",

keywords = "Business component delaminate, CRM, Component-based development, System development",

author = "He Jianmin and Fu Cheng and Yang Shanlin",

year = "2008",

doi = "10.1109/WCICA.2008.4594227",

language = "英语",

isbn = "9781424421145",

series = "Proceedings of the World Congress on Intelligent Control and Automation (WCICA)",

publisher = "Institute of Electrical and Electronics Engineers Inc.",

pages = "8298--8302",

booktitle = "Proceedings of the 7th World Congress on Intelligent Control and Automation, WCICA'08",

note = "7th World Congress on Intelligent Control and Automation, WCICA'08 ; Conference date: 25-06-2008 Through 27-06-2008",

}

Jianmin, H, Cheng, F & Shanlin, Y 2008, Research on the design method of business-oriented component-based CRM system. in Proceedings of the 7th World Congress on Intelligent Control and Automation, WCICA'08., 4594227, Proceedings of the World Congress on Intelligent Control and Automation (WCICA), Institute of Electrical and Electronics Engineers Inc., pp. 8298-8302, 7th World Congress on Intelligent Control and Automation, WCICA'08, Chongqing, China, 25/06/08. https://doi.org/10.1109/WCICA.2008.4594227

Research on the design method of business-oriented component-based CRM system. / Jianmin, He; Cheng, Fu; Shanlin, Yang.
Proceedings of the 7th World Congress on Intelligent Control and Automation, WCICA'08. Institute of Electrical and Electronics Engineers Inc., 2008. p. 8298-8302 4594227 (Proceedings of the World Congress on Intelligent Control and Automation (WCICA)).

Research output: Chapter in Book/Report/Conference proceeding › Conference contribution › peer-review

TY - GEN

T1 - Research on the design method of business-oriented component-based CRM system

AU - Jianmin, He

AU - Cheng, Fu

AU - Shanlin, Yang

PY - 2008

Y1 - 2008

N2 - CRM under network environment now faces series of tough problems, such as investment protection of the legacy system, managing system complexity, and rapidly adapting to new changing etc. In this article, we first construct the component repository of the system in a top down classified and layered manner from business, function to transaction under the lead of software engineering and the idea of component based software design, then we build up a network environment oriented CRM system according to the different use of the components so as to bring in high reusability to the business components and effectively improve system reliability and the efficiency of development.

AB - CRM under network environment now faces series of tough problems, such as investment protection of the legacy system, managing system complexity, and rapidly adapting to new changing etc. In this article, we first construct the component repository of the system in a top down classified and layered manner from business, function to transaction under the lead of software engineering and the idea of component based software design, then we build up a network environment oriented CRM system according to the different use of the components so as to bring in high reusability to the business components and effectively improve system reliability and the efficiency of development.

KW - Business component delaminate

KW - CRM

KW - Component-based development

KW - System development

UR - https://www.scopus.com/pages/publications/52149087251

U2 - 10.1109/WCICA.2008.4594227

DO - 10.1109/WCICA.2008.4594227

M3 - 会议稿件

AN - SCOPUS:52149087251

SN - 9781424421145

T3 - Proceedings of the World Congress on Intelligent Control and Automation (WCICA)

SP - 8298

EP - 8302

BT - Proceedings of the 7th World Congress on Intelligent Control and Automation, WCICA'08

PB - Institute of Electrical and Electronics Engineers Inc.

T2 - 7th World Congress on Intelligent Control and Automation, WCICA'08

Y2 - 25 June 2008 through 27 June 2008

ER -

Jianmin H, Cheng F, Shanlin Y. Research on the design method of business-oriented component-based CRM system. In Proceedings of the 7th World Congress on Intelligent Control and Automation, WCICA'08. Institute of Electrical and Electronics Engineers Inc. 2008. p. 8298-8302. 4594227. (Proceedings of the World Congress on Intelligent Control and Automation (WCICA)). doi: 10.1109/WCICA.2008.4594227

Research on the design method of business-oriented component-based CRM system

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Keywords

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