@inproceedings{6b00ed58121d46d79b63fac8f7d65be4,
title = "Effects of switching costs and benefits on user resistance in information systems project implementation: Roles of positive emotions and traditionality",
abstract = "User resistance is a significant cause of information systems (IS) project implementation failure. While previous research has proposed that perceived switching costs and benefits are primary antecedents of user resistance, the influence mechanism between them remains unexplored. This research examines how perceived switching costs and benefits influence user resistance in IS project implementation from individual emotions and traditional value perspectives. We select the potential users of a new IS project implementation as our sample and analyze the 256 valid questionnaires through structural equation modelling and hierarchical regression analysis. The results indicate that positive emotions play a partial mediating role in the relationship of perceived switching costs and benefits with user resistance. Additionally, user traditionality moderates the influences of perceived switching costs and benefits on user resistance. These findings also provide beneficial suggestions for managers to alleviate user resistance.",
keywords = "Information systems, Positive emotions, Project implementation, User resistance, User traditionality",
author = "Yajun Zhang and Xiang Wu and Shan Liu and Jinlong Zhang and Xiaohong Xiao",
note = "Publisher Copyright: {\textcopyright} 2017 AIS/ICIS Administrative Office. All Rights Reserved.; America�s Conference on Information Systems: A Tradition of Innovation, AMCIS 2017 ; Conference date: 10-08-2017 Through 12-08-2017",
year = "2017",
language = "英语",
series = "AMCIS 2017 - America's Conference on Information Systems: A Tradition of Innovation",
publisher = "Americas Conference on Information Systems",
booktitle = "AMCIS 2017 - America's Conference on Information Systems",
}